Hi, I’m Jean E. Kozlowski...
a business strategist,
creative planner,
efficiency expert,
technical writer,
project manager, analyst,
& humble technology enthusiast.
The Current:
June 2022 - Present
Senior IT Security Project Manager
IT Super Manager,
Organizational Thought Leader
Beneport
Clearwater, FL
2015 - 2021
Directed and managed work operations supporting <200 users for national benefits enrollment call center
(with additional seasonal staff).
Project Manager of overlapping projects to innovate organization's technology and process improvement while continuously exploring options for greater efficiency and cost-savings.
My goal in user management is to empower employees and contracted staff with guidance and support that improves business processes and their work experience.
Responsibilities included (but not limited to) management of communications platform, CRM, policies & procedures, RFPs, daily user support, new user on/offboarding, process improvement, vendor research negotiation
Beneport had no interruption in business operations due to the Covid19 pandemic due to the foresight of remote work, years ago. Incredibly proud to say that the entirety of staff was able to remain working safely at home with their 'business as usual' routine.
Office Manager &
Technical Writer
Radiation Protection Associates
Dade City, FL
2006 - 2014
Managed regional Medical Nuclear Physics practice for a wide variety of operational and administrative needs.
Analyzed data and gained the ability to advise doctors and staff on their quality control programs and best practices for their radiology, nuclear medicine, mammography, and ultrasound departments.
Managed client services and process improvements.
Communicated directly with FDA, Bureau of Radiation Control, and State Departments to facilitate compliance between clients and regulations.
Network Engineering,
IT Project Contractor
PECO Energy (Exelon)
Philadelphia, PA
​2000 - 2005
Involved with many back-to-back projects that required enterprise-wide rollouts.
Responsibility for the day-to-day operations of the Network Engineering Test Lab opened a path to familiarity with IT operations and technical infrastructure on a testing, implementation, and support level in addition to disaster recovery and business continuity planning.
The Resource Workgroup was created to manage the mobile technology needs of all departments post-merger.
After years of working various projects and managing IT testing labs, I was tasked to structure the mobile communications department. Valuable lessons learned about vendor management and discovered joy in analyzing and negotiating
multi-year enterprise contracts.
CompTIA certified
A+, Network+, Security+
Saint Petersburg College
Associate in Science,
Computer Information Technology
2019
Project Management Professional
PMP certified
2020
(ISC)2 CISSP certified
2022
My "Why"
"The world of IT is constantly changing and will always have new obstacles that need to be evaluated and acted upon.
Finding new efficiencies and exploring options that lead to new processes or innovations gives me a great thrill."
Project Management
System Administration
Telecommunications
Security Awareness
Strategic Planning
Disaster Recovery
Team Leadership
Resource Allocation
User Management
Business Continuity Planning
Experienced in Hardware and Software Research, Acquisition,
Installation, Compliance, Implementation, Process/ Policy/ Procedures creation, and Training.
Fun Facts about Jean
Skilled & thrilled about technical writing
Picks up beach trash and litter for fun
Happy to read directions, and not afraid to ask questions
Loves negotiating contracts
Enjoys running for good health
Daily volunteer for small acts of kindness
Urban gardener enthusiast